Privacy Policy
1. Introduction
This Privacy Policy explains how JURGI HELPER LTD (“we”, “our” or “us”) collects, uses, discloses and protects information about you when you visit our website [website URL] and use our ticket booking services. We are committed to protecting your privacy and keeping your personal information secure.
2. Collection of information
We may collect and process the following data about you:
Personal Information: Name, email address, phone number, billing address and payment information including credit card details.
Technical Information: IP address, browser type, operating system version, browsing information including URLs, click history, page response time and loading errors.
Transaction Information: Details of the events you book through our website, including dates, venues and costs.
Preference information: Your preferences for the events you attend and the interests you specify when you register.
3. Uses of Information
We use the information collected for the following purposes:
Processing and managing your reservations, including confirmation and status notifications.
Providing customer support, including responding to your inquiries and resolving problems.
Improving our website and services, including analyzing user behavior and preferences.
Sending you marketing materials where you have consented to this, including special offers and news of upcoming events.
Complying with legal obligations, including complying with tax and accounting legislation.
4. Disclosure of information
We may disclose your information to the following third parties:
Service providers who assist us with data processing, website management and service delivery (e.g. payment processors, hosting providers).
Event organizers to fulfill your bookings and provide event information.
To government and regulatory authorities where required by law or to protect our rights.
5. Data storage
We only keep your data for as long as is necessary to fulfill the purposes for which it was collected, including complying with any legal, accounting or reporting requirements. We take steps to ensure that your data is stored securely and protected from unauthorized access.
6. Your rights
You have the following rights under the General Data Protection Regulation (GDPR):
The right to access your data: you can request a copy of your personal data that we hold.
The right to have inaccurate information corrected: you can ask us to correct any inaccurate or incomplete data.
Right to erasure of data (“right to be forgotten”): you can request that your data is erased if it is no longer needed.
Right to restriction of processing: you can request that we restrict the processing of your data in certain cases.
The right to data portability: you can request to receive your data in a structured, commonly used and machine-readable format.
Right to object to data processing: you can object to the processing of your data in certain situations.
7. Data security
We take all reasonable steps to protect your data from unauthorized access, use or disclosure. This includes the use of modern encryption technologies and secure data transfer protocols.
8. Cookies
Our website uses cookies to improve user experience and analyze traffic. You can control your cookie settings through your browser, however disabling cookies may affect the functionality of the site.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the date of the last update. In the event of significant changes, we will notify you by email or via a notice on our website.
10. Refund Policy
We are committed to ensuring the complete satisfaction of our customers. If for any reason you are not satisfied with your reservation, you may request a refund in accordance with our Refund Policy:
Refund Request: You may request a refund within 14 days of your purchase. To do so, contact our customer service team at [email address] or via the feedback form on our website.
Refund Terms: Refunds are only available if the event is canceled, the date or location is changed, or if you are unable to attend the event for a valid reason (e.g. illness). We reserve the right to request supporting documentation.
Refund Timeline: Refund requests may take up to 30 days to process. We will notify you of the status of your request via email.
Exclusions: Some events may have their own unique refund terms and conditions, which will be listed on the event page. Please familiarize yourself with them before purchasing.
11. Children
Our services are not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us and we will take steps to delete such information.
12. International transfers of data
If you are outside the UK, your data may be transferred to and processed in other countries where other data protection laws may apply. We take steps to ensure an adequate level of protection for your data in international transfers, including the use of standard contractual clauses approved by the European Commission.
13. Links to third party websites
Our website may contain links to third party websites. We are not responsible for the privacy policies or content of these sites. We encourage you to read the privacy policy of each website you visit.
14. Updating Information
It is your responsibility to ensure that the information you provide to us is up to date and accurate. If your information changes, please update it through your website profile or contact our support team.
15. Use of analytical tools
We may use third party analytics tools, such as Google Analytics, to collect information about how you use our website. These tools may collect information about your behavior on the site, including the time you spend on a page and the pages you visit. We use this data to analyze and improve our website and services.
16. Processing of data as agreed
In some cases, we may process your personal data based on your consent. You have the right to withdraw your consent at any time by contacting us. This will not affect the lawfulness of the data processing until consent is withdrawn.
17. Liability
We take all reasonable steps to protect your data, however we cannot guarantee the absolute security of data transmitted over the internet. We will not be liable for any loss or damage resulting from unauthorized access to your data.
18. Feedback and complaints
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. We recommend that you contact us first so that we can try to resolve your concern.
19. Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Kingdom . Any disputes arising out of this Policy shall be subject to resolution in the courts of the United Kingdom.
20. Contact Information
If you have any questions or comments about this Privacy Policy, please contact us.